Wednesday, 24 April 2013

Rev Justice

Last month I got my Rival Mob LP order. I made no secret of the fact that I was pissed about missing the green vinyl. It sold out in an hour or two whilst I was tucked up in bed. After buying direct from Rev for 18 years, it seems to have reached the point where I am last in line and can't get the new releases whereas every Johnny Come Lately buys five copies to throw on eBay to fund their retirement. Anyway, seeing as there were 400 made, I figured I would get one eventually. It would just be a matter of time. But I have to say, it was a lot sooner than I expected, because it rolled up at my door today.

So this one has a (slightly) interesting story behind it...

A few days after writing my last blog entry for my black and gold vinyl copies, I was tidying my room and I came across the invoice for my order carelessly thrown on the floor. I was about to throw it in the bin, when I realised something. Back when I pre-ordered the record, I had ordered three copies of the record - one gold and two black. Yet in my parcel was only one black and one gold. A twist of bad luck left me short one record. It was only $11, but still, it's the principle. So I decided to email Rev to point out the error, hoping to get a small refund against my next order. Here's what I wrote:

Hi. I just received my last order (xxxxx) and there is a small problem. I paid for two black vinyl copies of the Rival Mob LP, but only received one. I have a newer outstanding order (xxxxx). I would be happy for the credit to be placed against that order, rather than be sent another black record. I would expect credit of the $11 for the LP and also a few dollars for the extra shipping. Thanks!

Five days later I got a reply and my eyes nearly popped out of my head. It read:

We still have green and red copies, would you want either of those? Let me know when you can, thanks!

Needless to say I'm pretty happy with how this turned out. It's just a shame that I couldn't buy one of these because they were sold out, yet they managed to find one to make up for a mistake with my order. Still, I'm not complaining. Rev are suddenly my favourite label again and all is well in this house.


Mike said...

Awesome outcome to this story!

Willem Termote said...

"Despite the pre-order justice of the mob you got justice thanks to Rev"